We are here to help
Get help with an order, delivery, booking, or access issue.
Contact support for service questions. Do not send Social Security, Medicare, bank, account, password, or unredacted identity information.
Order and delivery support
Include the product name, approximate purchase time, and a short description of the problem. Never email Social Security or Medicare numbers, bank details, passwords, full medical records, or identity documents.
General questions
Use the same email for questions about free checklists, the Personal Benefits Action Kit, or private written guidance. We aim to respond clearly and will ask only for information needed to resolve the request.
Before contacting support
Check the spam or junk folder for delivery messages and Stripe receipts. The FAQ also explains delivery timing, privacy, and the difference between educational guidance and official eligibility decisions.